- FREE Worldwide Shipping
- 100% Satisfaction Guarantee
- 100% Carbon Neutral Artwork
- Secure Payment: 256-bit Encryption
- No Hidden Taxes or Duties
Secure Delivery: Because the packages provided by the supplier are so protective, prints are rarely damaged. However, if a package does arrive damaged and the print is also damaged, you can contact me directly by email. You’ll need to photograph the package and the print and send the details to email@example.com along with your order number and tracking info.
Delivery Time: Orders ship out within 24-hours of your purchase, but can take up to 15-days to arrive, so please have patience. I'm using the trusted service of theprintspace located in London, UK. They're incredible, but only offer Flat Rate Worldwide shipping, which is limited in terms of order tracking numbers. From my experience so far with the previous print sale, everyone has received their orders, but due to COVID delays, things seems to take a bit longer than normal. Keep in mind that I'm all alone in trying to manage the print store right now, but I promise, you will get your print!
Estimated Average Shipping Times.
- Europe: 3-5 Days
- USA & Canada: 7-9 Days
- Rest of the World: Up to 10 Days
As a final request, please consider emailing me only after 15-days from the day you purchased. I wish I could respond to every customer with the tracking details, but it's quite overwhelming since I've received hundreds of orders during the most recent sale period. I wish the system was automated, but unfortunately it's all manual at the moment. Thank you for your patience and consideration.
Exchanges & Returns:
Straight refunds are not accepted as these are limited editions prints, but I’m confident you’re going to love the print and cherish it forever. But if it isn’t what you expected, or it’s somehow damaged you can exchange it for free. Once the package is delivered, you’ll have 5-days to notify me via email firstname.lastname@example.org if the print is either damaged or if you’d like to exchange it for another of equal value. Shipping is free if the print is damaged, but if you want to exchange the print, you’ll need to cover the shipping costs, plus the cost of the prints. Unfortunately, I cannot accept back prints that have been delivered as there is too high a risk of them being damaged or lost in the shipping. I do not keep an inventory of prints as all orders are made within 24-hours of purchase and shipped out from the print lab in London or Germany. Therefore, because I do not keep a stock, I cannot accept back prints for this reason.
Secure Payment: Card details are never stored and if using any other payment method like PayPal, I’ll never have access to any of your sensitive payment details. Everything is handled through Shopify and is fully encrypted.
What is the option to pay in instalments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in instalments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly instalment payments—with 0% interest, no hidden or late fees, and no impact on your credit score. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
Are there late fees with Shop Pay?
No, there are no late fees if you miss a scheduled payment.
Which payment methods are accepted if I use the option to pay Instalments on Shop Pay?
The instalments option on Shop Pay is available on debit and credit cards.
Edition Numbers: All prints are limited edition. Once the edition sells out there is never going to be another printed. Ever. At this time I can not accommodate special requests for specific edition numbers. Although it is a common practice when purchasing through galleries and exhibitions to ask for a specific edition number, the ordering system that I currently have in place does not allow for easy modifications after the order is placed online. For artwork that has a history of sales, you may receive a random As such, if you order two prints of the same image, you might not get consecutive edition numbers. For example, you might get Edition 5 of 15 and 1 of 15 for the same image even though you order the prints at the same time and even if the print appears to be almost sold out online.
Any other Questions: Feel free to contact me via email: email@example.com
SUSTAINABILITY - CARBON OFFSET
When you purchase my artwork, you're also affirming your own belief in sustainable business practices.
Every ounce of carbon emissions produced through shipping by air or vehicle is offset via The Gold Standard.
One of the chief reasons why I chose to work with theprintspace to produce my work is their strong commitment to sustainability and the environment. They're so committed to nature that even the servers where the images are hosted online have a carbon offset - completely carbon-neutral end-to-end! You can read more about their policy and track record of being carbon neutral on their website. Learn More.
From the paper, to the tape being used to package the prints and send them to you worldwide, each material carefully selected to reduce our impact on the environment whilst still ensuring your orders get to you in perfect condition.