Shipping & Returns

Secure Delivery: Because the packages provided by the supplier are so protective, prints are rarely damaged. However, if a package does arrive damaged and the print is also damaged, you can contact me directly by email. You’ll need to photograph the package and the print and send the details to info@donalboyd.com along with your order number and tracking info.

Delivery Time: Orders ship out within 24-hours of your purchase, but can take up to 15-days to arrive, so please have patience. I'm using the trusted service of theprintspace located in London, UK. They're incredible, but only offer Flat Rate Worldwide shipping, which is limited in terms of order tracking numbers. From my experience so far with the previous print sale, everyone has received their orders, but due to COVID delays, things seems to take a bit longer than normal. Keep in mind that I'm all alone in trying to manage the print store right now, but I promise, you will get your print!

Estimated Average Shipping Times. 

• Europe: 3-5 Days
• USA & Canada: 7-9 Days
• Rest of the World: Up to 10 Days 

As a final request, please consider emailing me only after 15-days from the day you purchased. I wish I could respond to every customer with the tracking details, but it's quite overwhelming since I've received hundreds of orders during the most recent sale period. I wish the system was automated, but unfortunately it's all manual at the moment. Thank you for your patience and consideration. 

Exchanges & Returns:

Straight refunds are not accepted as these are limited editions prints, but I’m confident you’re going to love the print and cherish it forever. But if it isn’t what you expected, or it’s somehow damaged you can exchange it for free. Once the package is delivered, you’ll have 5-days to notify me via email info@donalboyd.com if the print is either damaged or if you’d like to exchange it for another of equal value. Shipping is free if the print is damaged, but if you want to exchange the print, you’ll need to cover the shipping costs, plus the cost of the prints. Unfortunately, I  cannot accept back prints that have been delivered as there is too high a risk of them being damaged or lost in the shipping. I do not keep an inventory of prints as all orders are made within 24-hours of purchase and shipped out from the print lab in London or Germany. Therefore, because I do not keep a stock, I cannot accept back prints for this reason.